Terms & Conditions

01Eligibility

You may only open an account and play if, at all times, you are:

• At least 21 years of age;
• Not a government official or employee connected with the regulation of gaming;
• Not a Gaming Employment Licence (GEL) holder;
• Not a member of the Armed Forces of the Philippines — including the Army, Navy and Air Force — nor of the Philippine National Police;
• Not listed on PAGCOR’s National Database of Restricted Persons (NDRP);
• Not playing in public or open places;
• Not accessing the service from a jurisdiction in which online gaming is unlawful.

You are solely responsible for ensuring that your use of CashPlay is lawful where you are located. We may request proof of identity, age or address at any time and may suspend access until it is provided.

02Your Account

You may hold one account only. Duplicate accounts, accounts opened on behalf of another person, and accounts registered with false information may be closed and their balances voided.

• Registration details — including your mobile number — must be accurate and kept current.
• You are responsible for keeping your password and bound mobile number confidential.
• All activity carried out under your credentials is treated as your own.
• Your account is registered to this site and can only be used to log in here.
• Accounts are personal and non-transferable. You may not sell, lend or transfer your account or balance.
• Notify us immediately if you suspect unauthorised access to your account.

03Identity Verification & Anti-Money Laundering

We comply with the Anti-Money Laundering Act of the Philippines (R.A. 9160, as amended) and the related rules of our regulator.

• We may ask for a valid government ID, a selfie, proof of address or proof of source of funds at any time, and always before a first withdrawal or when unusual activity is detected.
• The name on your account, your e-wallet and your ID must match.
• We may freeze an account, hold funds and report transactions to the Anti-Money Laundering Council where the law requires it. We are not allowed to tell you when such a report is made.
• Documents found to be forged, altered or belonging to someone else result in immediate closure and forfeiture of the balance.

04Deposits

• Deposits must come from a payment instrument held in your own name.
• Minimum and maximum amounts are those shown on the deposit page at the time of the transaction.
• Funds are credited once the payment provider confirms settlement; provider delays are outside our control.
• Deposited funds are for play. Depositing and then withdrawing without meaningful play may be treated as attempted money laundering.
• Chargebacks or reversed payments lead to immediate suspension pending review.
• Never send money to anyone claiming to be our staff. Only deposit through the official deposit page.

05Turnover Requirement

• Whenever a deposit or bonus is credited, your turnover requirement is raised to at least your full balance, so your whole balance must be wagered before you can withdraw.
• Bonuses and promotional credits may carry their own, higher turnover requirement, shown with the offer.
• Your remaining turnover is shown in your profile and on the withdrawal page.
• Bets that are voided, cancelled or refunded do not count toward turnover.

06Withdrawals

• Withdrawals are paid only to a verified e-wallet or account registered in your own name.
• Your turnover requirement and any bonus wagering must be completed first.
• Minimum and maximum withdrawal amounts, and any daily limits, are those shown on the withdrawal page.
• Requests are normally processed promptly, but we may hold a request while security, verification or anti-fraud checks are carried out.
• We may decline a withdrawal where we reasonably believe these Terms have been breached.
• You are responsible for giving the correct e-wallet number. Payouts sent to a number you entered incorrectly cannot be recovered by us.

07Bonuses & Promotions

Every bonus, cashback and promotion carries its own published conditions, which apply in addition to these Terms. Where the two conflict, the promotion’s terms prevail.

• Bonus funds must meet the stated wagering requirement before related winnings can be withdrawn.
• Unless stated otherwise, bonuses cannot be combined.
• A bonus is available once per person, household, IP address, device and payment instrument.
• We may change, suspend or cancel any promotion at any time, including where we detect abuse.
• Bonuses obtained through error, exploit or misrepresentation are removed along with any winnings from them.

08Agent Commission Programme

An account registered without a referral link is a handler; accounts registered with a handler’s link are that handler’s agents. Agents earn a daily salary for every player they refer who makes a first approved deposit (an FTD), and the handler claims it for the whole team.

• The salary rates, daily quota and payout rules are set by CashPlay and explained to you by your handler.
• Only the handler can claim. Agents see their team and progress on the Agent page but cannot claim.
• Only approved deposits by genuine, eligible referred players qualify.
• Self-referral, and referral of accounts you control or that share your device, network or payment instrument, is not permitted.
• Commission on deposits that are reversed, charged back, or found to be fraudulent is void and will be deducted from the agent’s balance.
• Coordinated deposit-and-withdraw cycling between agents and referred players to farm commission is prohibited and may lead to closure of every account involved.
• The salary rates and rules may change; the rules on the Agent page at the time of the deposit apply.

09Games, Fair Play & Third-Party Providers

Games are supplied by licensed third-party game providers and run on their servers. Outcomes are decided by each game’s random number generator. The result recorded on the server is final in the event of any difference with what is shown on your device.

• Each game’s rules, paytable and features are shown inside the game and form part of these Terms.
• If a game malfunctions, all affected rounds and payouts are void.
• A round interrupted by a disconnection resumes or settles according to that game’s rules.
• Maximum bets and maximum wins per round are those set inside each game.
• Games may be added, removed, or placed under maintenance at any time without notice.
• Bots, scripts, or any tool meant to influence or predict outcomes are strictly prohibited.

10Errors & Incorrect Credits

If funds, bonuses or winnings are credited to your account by mistake — through a system fault, a payment provider error, or human error — they remain our property. We may remove them, and you must not use or withdraw them. Winnings made using funds credited in error may be voided. If you have already withdrawn them, you agree to return them on request.

11Prohibited Conduct

You must not:

• Use the service for money laundering, fraud or any other unlawful purpose;
• Collude with other players, or act on behalf of a syndicate or betting group;
• Exploit a bug, error or loophole instead of reporting it to us;
• Attempt unauthorised access to the platform, or interfere with its operation;
• Use another person’s identity, payment method or account;
• Use a VPN, proxy or other tool to hide your location or identity;
• Abuse, threaten or harass staff or other players.

Breach of this section may lead to account closure, forfeiture of balances and referral to the authorities.

12Responsible Gaming

Gaming is entertainment, not a way to earn income or solve money problems. Only play with money you can afford to lose.

• Keep online gaming private — avoid playing in open or public spaces.
• Set limits on your time and spending before you start, and keep to them.
• Never chase losses by raising your bets, and never borrow money to play.
• Contact support to request a cooling-off period or self-exclusion. Once applied, a self-exclusion cannot be lifted early.
• If gaming is causing you or your family harm, seek help from a counsellor or a support organisation.

13Dormant Accounts

An account with no login for 12 consecutive months may be marked dormant. You can reactivate it by logging in or contacting support. We may ask you to verify your identity again before a dormant account is reopened.

14Taxes

You are solely responsible for declaring and paying any tax due on your winnings under the laws that apply to you. We may withhold or report amounts where the law requires it.

15Suspension & Closure

We may suspend or close an account where we reasonably believe these Terms have been breached, where required by law or our regulator, where verification cannot be completed, or where the account shows signs of fraud or gaming-related harm.

You may close your account at any time by contacting support. Any confirmed balance not under investigation and with no unmet turnover will be returned to you.

16Intellectual Property

The CashPlay name, logo, website design and content belong to us or our licensors. Game titles, artwork and software belong to their providers. You may not copy, reproduce or reuse any of them without written permission.

17Limitation of Liability

The service is provided “as is”. To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss caused by your own breach of these Terms, or interruptions beyond our reasonable control — including network outages, game provider or payment provider failures, or acts of government.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

18Complaints & Governing Law

Raise any complaint with support first, giving your username and the date, time and details of the issue. We aim to reply within 7 days. Complaints about a game round must be made within 30 days of that round.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be settled through support shall be brought before the proper courts of the Philippines.

19Changes to These Terms

We may amend these Terms from time to time. The revised version takes effect when published on this page, and the “last updated” date above will change. Continued use after publication means you accept it.

20Privacy Policy

We collect only what is needed to run your account and meet our legal duties under the Data Privacy Act of 2012 (R.A. 10173): your registration details, mobile number, transaction records, device and connection information, and any identity documents you supply.

• This information is used to run your account, process payments, prevent fraud, meet regulatory requirements and, unless you opt out, tell you about promotions.
• We share data only with payment providers, game providers (your masked player ID and bets), verification partners, and regulators or law enforcement where the law requires. We do not sell your personal data.
• Records are kept while your account is open and afterwards for the period the law requires.
• Cookies and browser storage keep you signed in, remember your preferences, and record that you accepted these Terms.
• You may ask for a copy of your personal data, or ask us to correct it, by contacting support.

21Contact

Questions about these Terms, your account or your data can be raised through the live chat support available on the site, 24 hours a day.

22Players Online

Some pages of CashPlay show a live “Players Online” counter. Please read how it works before relying on it.

• The “Players Online” counter is an approximate, indicative figure. It combines recent account activity on the platform with estimated traffic for the time of day.
• It is not an exact or audited count of the players connected at that moment, and it refreshes about every 30 seconds.
• It is shown for general information and entertainment only. It does not affect game results, odds, payouts, bonuses or your chance of winning in any way.